Customer Service

Diggers Hotline How to Read Your Electric Meter Outage Information
Safety Tips Payment Plans Online Account Services

Loup Power District listens to its customers. As a public power utility, Loup is governed by the people it serves. An elected Board of Directors answers to its constituency. The bottom line is the District is not driven by profit motive or by distant stockholders' interests; it is driven to do the best possible job it can for its customers. Customer service is more than just words. It's action. It's having personnel in many of the communities the District serves. It's being there on the scene during storms. It's helping. It's playing an important role in Loup's service area. It's truly putting the customer first.

Diggers Hotline

• The Diggers Hotline is a one-call notification system implemented in the state of Nebraska as a convenient way for citizens of the state to ensure safety when digging or excavating. Now, instead of many phone calls to different utilities (i.e., gas, electric, or cable t.v.), the digger makes only one call: 1-800-331-5666.
• In 1995, it became state law that anyone who digs into the ground must call Diggers Hotline two full working days before digging.
• By calling 1-800-331-5666, the digger is released from liability for damage caused if they strike any type of underground utility line.
• After the digger has made their one call, all of the utilities involved will be contacted by Diggers Hotline. The digger is not responsible for any other action besides the one call notification.

How to Read Your Electric Meter

Meters Are For Reading

Here are just a few examples of situations that can make the meter reader's job difficult or even impossible:

• Someone has put a fence around their home and locked the meter inside.
• A garage has been added, and the meter is now locked inside.
• A small bush has grown tall enough to block the meter.
• A dog has been left outside to protect the property. Unfortunately, dogs don't know the difference between burglars and meter readers.
• After a snowfall, a path to the meter has not been made, or, even worse, the snow has been plowed right under the meter.

If any of these sound familiar, remember...if you can't get to your meter, neither can we.

These situations not only make the job of a meter reader more difficult, they can actually present a danger.

If you have any questions about your meter or need to make arrangements for the meter reader to have access, call us at (402) 564-3171.

Outage Information

Safety Tips

What You Can Do In An Electrical Emergency

• If someone receives an electric shock, shut the power off. Never go near a victim you think has been injured by electricity. DO NOT BECOME A VICTIM YOURSELF trying to rescue someone else until you are sure the power is turned OFF.
• If someone is in contact with a live outdoor power line, the only safe thing to do is to call your electric utility and have them turn the power off. Call an ambulance immediately! DO NOT attempt to move any outdoor electrical equipment or the victim.
• If a power line or broken wire is down near your house, DO NOT TOUCH it! Never assume the wire is dead. Be sure to contact your local Loup Power District representative so that necessary repairs can be made. If your vehicle is touching a power line: Stay inside and wait for rescue workers. If you must get out because of a fire, jump out without touching the vehicle and the ground at the same time. Shuffle away with very small steps. Don't try to help others out of the vehicle -- you could be shocked.

Treat Electricity With Respect!

• Remind children not to play around electrical structures. Flying a kite near overhead power lines can be deadly.
• Electricity and water do not mix. If your basement is flooded, make sure the power to your house is off before walking through the water. Keep electric appliances a safe distance away from sinks or the bath tub.
• Watch out for power lines when climbing or trimming trees.
• If a power line is down, STAY AWAY!
• Be extra careful of overhead lines when working with an aluminum ladder.

Payment Plans

Loup Power District's Levelized Billing is a payment plan based on a 12-month average of your electric utility bills. Your bill is based on the monthly average of your bills for the current and previous 11 months. Each month the average is recalculated. This average is always rounded to the next whole dollar amount. The levelized billing plan is an easy way to balance your electric bills. Instead of fluctuating bills, you can expect to pay about the same amount each month increasing or decreasing slightly based on your usage. Levelized billing does NOT require a settle-up month.

Loup Power District's Budget Payment Plan is an easier way to pay your utility bill--in equal monthly payments. The Budget Payment Plan...

• Allows you to plan your personal family budget.
• Alleviates high fluctuations in your electric bill that result from seasonal heating and cooling.
• Budget year begins with September billing and ends with August billing.

• It's easy! Simply call or stop by a local Loup Power District office and sign up. Loup takes care of the rest.
• It's convenient! Each month, a copy of the paid bill notifies the customer of the automatic payment.